Questions About Submitting a Design
How does The Clink Room decide what hat designs are featured in The Clink Room's shop?
We look for designs that are well executed, presented professionally, and fully original. It’s also important that the design is not too complicated so it will embroider well. We reject designs that contain offensive subject matters, are too closely referential to copyrighted material, or are plagiarized. Click here to find more tips and information on how to submit a design.
Once my design appears in The Clink Room shop, how much time will it have to reach it's preorder goal and head into production?
Each design has 1 month to reach the preorder goal. Trust us, we want your design to reach the preorder goal and go into production as much as you do! If your design reaches the preorder goal, we’ll notify you the following week with a sales report including number of hats sold and royalty earnings. We’ll also notify you if it doesn’t reach the goal.
Once my design reaches its preorder goal, will it continue to be available for preorder? If so, how long?
Yes! Once a design reaches its preorder goal, you'll have the remaining preorder window to continue to rack up additional preorders and earn those extra royalties.
As a designer, what do I receive when my hat goes into production?
You will receive 2 complimentary hats of your design and 10% percent of the gross preorder sales from theclinkroom.com. Before your hat is added to The Clink Room shop, we'll send you a contract that will outline the details of Clink's royalty program.
Why hasn't my design been featured on The Clink Room's Instagram or shop?
There are many reasons why your design may not appear on Monday Morning Critz or in the shop. Common reasons designs aren't featured are: Offensive or inappropriate material, designs or portions of designs that too closely resemble copyrighted material, or an inability for a design to be embroidered. We receive hundreds of design submissions and the queue for Monday Morning Critz is very long, so it may just be a matter of time before it’s featured. Make sure that you’ve submitted your design properly, too!
Questions About Preordering a Design
How long will it take for me to receive my hat once I preorder it?
Production times vary widely. Currently, hats can take 3-5 months from the date that preorders close. We understand that's a long time to wait, but we're as excited as you are to get your hat in hand! You can always follow the progress of your preorder on the Production Trackeror reach out to us with any questions you may have: email@example.com
Will my credit card be charged when I place my preorder?
Yes, you will see a charge appear on your account when you preorder your design. When you preorder a design from The Clink Room, that cash is going directly towards production of the design and to pay royalties to Clink's designers.
Why can't I exchange or change my preorder?
Each design you preorder is being handcrafted just for you and we only order the number of hats that customers preorder. Because of this, we’re unable to offer exchanges for a different size. Be sure you know your New Era fitted hat size before you order (you can figure out your size here: https://www.hatclub.com/pages/find-my-size)
Once the design order is placed with New Era, we’re unable to make any changes. This means if you’ve preordered the wrong size, we won’t be able to change it for you. You can either choose to keep your preorder and give it away or resell it, or cancel it and get a full refund. Contact us at firstname.lastname@example.org.
Sometimes fit and finish vary on New Era hats. If your hat is a little too big, we recommend wetting the sweatband. The cotton sweatband should shrink a little, tightening the fit. If the hat is a little too small, you can "crack" the hat by carefully stretching the sweatband. If the hat still doesn't fit, because Clink hats are limited editions, they carry an appreciated value on the secondary market and you can try to resell it.
What happens if a design I preorder doesn't meet the required minimums to be manufactured?
If you purchase a design that doesn't sell a quantity high enough to cross The Clink Room's minimum quantity threshold, we’ll notify you and you’ll be given two options:
1. We can issue you a full refund for the design you've preordered, including taxes and shipping.
2. We can give you store credit for the full price of the design you've purchased, plus taxes and shipping, plus we'll give you an additional $5 credit to The Clink Room's online shop.
If we contact you but don’t hear back, we’ll simply issue a full refund to your original form of payment.
I’ve moved since I placed my preorder. How do I change my shipping address?
We can change your shipping address at any time before your hats ship! Just contact our team at email@example.com and we’ll get your address updated in our system. Please note that changing your address yourself through your account on our website does not change your shipping address on previous orders.
Still haven't found what you're looking for? Email us firstname.lastname@example.org