Return Policy

We accept returns for hats in brand new condition, unworn and unused, with any applicable tags or stickers still attached, and within 14 days of delivery. Hats with signs of wear are not eligible for return. If your hat arrives damaged, please contact our support team immediately at support@theclinkroom.com.

Domestic Returns (USA):

To return a hat, you will use our automated return system. Click here to begin the return process and to download your return label. Before you return your hat, carefully read the instructions below…

  • All return requests will first be reviewed and approved by our team.
  • A $7.99 restocking fee will apply to all returns, deducted from your refund.
  • Shipping and handling fees are non-refundable.
  • Due to carrier transit times, please allow up to 3 weeks from the date you mail your package for an exchange to be processed completely.
  • Returned hats must be in new condition in order to receive a full refund.

Please follow the instructions below for shipping a return:

  1. Pack the hat(s) securely in a sturdy cardboard box. Hats damaged due to improper packaging will not be accepted for a return. 
  2. Enclose a copy of your original packing/order receipt in the return package. If you cannot send a copy of your receipt, please include your order number, billing name, contact information and address or a copy of your order confirmation email. 

International Returns:

To initiate a return of a hat from outside the US, you will use our automated return system. Click here to begin the return process. Before you return your hat, carefully read the instructions below...

  • Original shipping and handling fees are non-refundable.
  • All return shipping fees must be covered by the customer. The Clink Room is not responsible for return shipping costs. 
  • Include a copy of your original packing/order receipt in the return package. If you cannot send a copy of your receipt, please include your order number, billing name, contact information and address or a copy of your order confirmation email. 
  • All International Returns must be shipped to:
          The Clink Room Returns
          575 East Germann Rd. #104
          Gilbert, AZ 85297

    Please follow the instructions below for shipping a return:

    1. Pack the hat(s) securely in a sturdy cardboard box. Hats damaged due to improper packaging will not be accepted for a return. 
    2. Enclose a copy of your original packing/order receipt in the return package. If you cannot send a copy of your receipt, please include your order number, billing name, contact information and address or a copy of your order confirmation email. 

    All Returns:

    Your refund will be processed once our warehouse receives, inspects, and approves your return. You’ll be refunded to your original method of payment or via PayPal. Note that this process may take a few weeks from the time you ship your hat back to us. 

    The Clink Room is not responsible for lost or damaged packages that are sent to us for return so please retain the tracking reference number when you ship your package.

    Items sent back to us without first requesting a return will not be accepted.

    At this time, we only accept returns on hats. Pins and stickers are not eligible for return. 

    Damaged/Defective/Wrong Size 

    Please contact us immediately at support@theclinkroom.com if your hat arrives damaged or defective in any way! We’ll do everything we can to make it right. 

    If you receive the wrong size hat please let us know right away and we’ll see if we can get you the correct size. Given that our hats are limited edition preorders, we may not always be able to get you the right size hat but we’ll do everything we can to make it right. 

    Exchanges

    We’re unable to offer exchanges, but if you’re unhappy with your hat for any reason, please contact us right away at support@theclinkroom.com. We’ll do everything we can to make it right! 

    Cancellations 

    If you’d no longer like your preorder and would prefer to cancel for a full refund, please click here [https://theclinkroom.com/apps/aftership-returns-center] and select “Wait is too long” or “Changed mind.” Cancellations are possible at any time before your order is processed for shipment. All cancellation requests will be reviewed and approved by our team ASAP, so please allow up to 72 hours for your cancellation to go through. 

    Refunds can only be returned to your original method of payment or via PayPal (under certain circumstances, and only with prior notification to the support team). If your refund is processed to a closed bank account or card, please contact your bank for next steps in order to receive your refund.

    We reserve the right to cancel and refund any preorder at our discretion without prior notice. 

    Refunds

    Refunds on canceled preorders will be processed as quickly as possible by our team once you request one. We try to respond to refund requests within 72 hours. 

    Refunds on returned items will be processed once our warehouse team has received and inspected your return. This may take a few weeks. You will be notified whether or not your return has been accepted and, if applicable, your refund will be processed right away. 

    Please note:

    Refunds can only be returned to your original method of payment or via PayPal under certain circumstances. Refunds may be sent via PayPal with prior notification to our support team if you no longer have access to your original payment method or if it’s been over 6 months to a year since you placed your preorder. If your refund is processed to a closed bank account or card, please contact your bank for next steps in order to receive your refund.

    It may take several business days for your refund to be credited to your account. Exact timing depends on your bank. Please contact us if you have any questions: support@theclinkroom.com