Refund policy

Returns

We accept returns on hats in brand-new condition (unworn, unused, with any tags or stickers still attached) within 14 days of delivery. Hats with signs of wear are not eligible for return. At this time we only accept returns on hats; pins and stickers are not eligible.

Items sent back to us without first requesting a return will not be accepted.

Domestic returns (USA)

Start your return through our returns center, where you can also download your return label.

  • All return requests are reviewed and approved by our team first.
  • An $8.50 restocking fee applies to all returns and is deducted from your refund.
  • Original shipping and handling fees are non-refundable.
  • Returned hats must be in new condition to receive a full refund.
  • Because of carrier transit times, please allow up to 3 weeks from the day you mail your package for your return to be fully processed.

International returns

Start your return through our returns center.

  • Original shipping and handling fees are non-refundable.
  • Return shipping is paid by the customer. The Clink Room does not cover return shipping costs.
  • Ship all international returns to: The Clink Room Returns, 5370 Napa St, San Diego, CA 92110.

Packing your return

  • Pack the hat(s) securely in a sturdy cardboard box. Hats damaged because of improper packaging will not be accepted.
  • Include a copy of your packing slip or order receipt. If you don't have one, include your order number, billing name, contact information and address, or a copy of your order confirmation email.
  • Keep your tracking number. The Clink Room is not responsible for return packages that are lost or damaged on the way to us.

Damaged, defective or wrong size

If your hat arrives damaged or defective, contact us right away at support@theclinkroom.com and we'll make it right.

If you receive the wrong size, let us know right away and we'll see if we can get you the correct one. Our hats are limited-edition, so we can't always get the right size, but we'll do everything we can.

Exchanges

We're unable to offer exchanges. If you're unhappy with your hat for any reason, contact us at support@theclinkroom.com and we'll do everything we can to make it right.

Preorder cancellations

If you no longer want your preorder, you can cancel for a full refund any time before your order is processed for shipment. Request it through our returns center and select "Wait is too long" or "Changed mind." Our team reviews cancellation requests as quickly as possible; please allow up to 72 hours.

We reserve the right to cancel and refund any preorder at our discretion without prior notice.

Refunds

  • Cancelled preorders are refunded as quickly as possible, usually within 72 hours of your request.
  • Returns are refunded once our warehouse has received, inspected and approved your return. This can take a few weeks from the time you ship it. We'll let you know whether your return was accepted.
  • Refunds go to your original payment method. If you no longer have access to it, or it has been 6+ months since you placed your preorder, we can refund through PayPal with prior notice to our support team.
  • If your refund goes to a closed bank account or card, contact your bank to receive it.
  • It may take several business days for your refund to post, depending on your bank.

Questions? Email us at support@theclinkroom.com.